Thermo Fisher Scientific Hiring for IT Process Analyst at Bangalore, India Full Time

About Team:

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $35 billion and the largest Investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

As part of the Secure Digital Workplace Team, Asset Management Team’s mission is to provide accountability for asset, services, and their cost while reducing the security risk.

Roles & Responsibilities:

Discover Impactful Work:

This role functions within Asset Management that is responsible for handling, collaborating and responding to our colleague & customers on the Asset Management module within ServiceNow.

You will also participate in designing, collecting requirements and share ideas with the community and assist in the development of an efficient solution and capabilities or workflow optimizations within ServiceNow for our Request management / IT onboarding process.

Support the Software asset management tasks by performing necessary activities and duties when required

Support the Procurement asset management tasks by performing necessary procurement asset management activities

Proficient in ITIL Processes Incident, Problem, Change, Configuration and Catalog / Request Management

Sharing Procedural and Operational knowledge with customers through Trainings/Sessions.

Responsible for end to end Process management, Delivery and Process activities as per the ITIL Best practices and Process guidelines.

Responsible for Crafting, Managing and Publishing Process reports/Dashboard based on defined metrics & OKRs

Document, Manage and Update the Process knowledge and documentation.

Responsible for Continual Service/ Process Improvement initiatives

Lead response efforts in a prioritized manner using a set of playbooks

Required Skills & Experience:

3-5 years’ overall experience in an IT organization

Ability to grasp modern technology quickly

Good analytical and problem-solving skills

Excellent presentation, verbal and written communication skills !

Hardworking, collaborative, and positive behavior

Ability to prioritize and multi task

Solid grasp and hands on experience of Service Now tool.

Ability to work simultaneously on different requirements with a variety of projects

Excellent Customer Service skills !

Ability to work independently, think creatively and smartly !

Academic Qualification:

•Bachelor degree in Science or Engineering or equivalent experience

Preferred Qualifications:

ITIL Foundation certification or experience with implementing IT Service Management processes

Location and Work Environment:

We are hiring in Center of Excellence in Bangalore, India. Thermo Fisher enjoys a relatively casual work environment, with open areas that foster collaboration. Like most places, we get very busy at times, but we value a healthy work/life balance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.