Job Title: Customer Success Specialist
Role: Customer Service
Reports to: Matt Bray, Operations Manager
Compensation: ₹ 8LPA – 12LPA
Schedule: 8AM to 5PM, Pacific Time (U.S).
Location: Fully Remote
Position Description and Purpose: Are you someone with a background in customer service looking to break into technology? This role at a fast-paced, boutique IT firm may be for you. No previous tech experience is required, just enthusiasm for technology and a desire to help solve issues. We will provide you with the tech training necessary to succeed at TurnPoint, in this role and beyond.
You will function as the cheerleader of the TurnPoint Service Desk team including, organizing, and running our short morning meeting where we assign out new tickets and discuss existing tickets (shared responsibility with other Customer Success team members), reviewing tickets to identify tickets needing escalation/attention (and any roadblocks), escalating VIP tickets, and just generally keeping our talented team of professionals set up for success. You will work hand-in-hand with the project managers and technicians, and even senior leadership as necessary. You will be in charge of escalating key executive and tech issues appropriately to managers.
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