Tzar Industries Pvt Ltd Hiring for Customer Care Executive at Tiruchchirāppalli Full Time

Roles and Responsibilities
 Manage Inbound /Outbound calls
 Managing a team of representatives offering customer support
 Resolving customer complaints brought to your attention
 Over-seeing the customer service process
 Monitoring the work of individual representatives and of the team
 Possessing excellent product knowledge to enhance customer support
 Maintaining a pleasant working environment for your team
 Planning the training and standardization of service
 Maintaining a positive, empathetic, and professional attitude toward customers
at all times.
 Responding promptly to customer inquiries.
 Communicating with customers through various channels.
 Acknowledging and resolving customer complaints.
 Managing a team of junior customer service representatives.
 Ensure customer satisfaction and provide professional customer suppor

Job Type: Full-time

Salary: ₹10,000.00 – ₹13,000.00 per month

Benefits:

• Leave encashment
• Provident Fund
• Work from home

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Thiruverumbur, Tiruchchirappalli – 620013, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor’s (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Telugu (Preferred)

Speak with the employer
+91 6379905514
Expected Start Date: 19/09/2022