Unstop Hiring for Associate – Operations at New Delhi Full Time

Details

Unstop is looking for an Associate- Operations who can be the liaison between the Operations team and the users. They will be responsible for resolving users’ issues and requests in a timely manner. Prioritize, organize and execute solutions to said issues and requests.

Responsibilities of the Candidate:

• Assist with challenging user requests or issue escalations as needed
• Be the primary point of contact and build long-term relationships with user
• Collaborate with the Operations team to maintain a healthy delivery pipeline and ensure timely delivery of client requirements within the agreed SLA
• Cooperate with different departments to improve business operations
• Communicate with the team to develop strategic operations goals
• Make recommendations for business performance improvement
• Monitor website performance and recommend ways to improve the user journey on the website
• Liaise between the user and internal teams, interact and coordinate with all departments working on the same account
• Receive and respond to approval and notifications
• Resolve any issues faced by the users, ensure redressal for complaints within the shortest span of time
• Update user through email, phone and online presentations

Requirement:

• Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Job Type: Full-time

Salary: ₹300,000.00 – ₹400,000.00 per year

Benefits:

• Commuter assistance
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off

Schedule:

• Day shift

Ability to commute/relocate:

• New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current CTC?
• What is your expected CTC?
• What is your Notice Period?

Speak with the employer
+91 9654470344