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Private Jobs / Private Sector
UPS Hygienes Pvt Ltd Hiring for Chat Process Executive at Visakhapatnam Full Time
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- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
Requirements
- Chats & Emails
- Escalation
- Shopify Knowledge
- Computer Savvy
- Good Writing and Email Skills
Job Type: Full-time
Salary: Up to ₹25,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus