V P placement Hiring for Room Service Manager at Bengaluru/ Bangalore (Karnataka), Mumbai (Maharashtra), Pune (Maharashtra), Adilabad (Andhra Pradesh, Full Time

Job Description

for Room Service / In Room dining managerr r

JOB TITLE: In Room Dining / Room Service Managerr r

REPORTS TO: F&B Managerr r

POSITION SUMMARY:r r

Assist in the organising, management and administration and all operational aspects for the In Room dining department. Maintain high quality products and service levels. r r

He/she is expected to market ideas to promote business, reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.r r

r r

IRD Manager Duties and Responsibility:r r

1. r
2. r Oversee all aspects of the daily operation of the hotel?EUR(TM)s Room Service operation.r r
3. r Supervise all Room Service personnel.r r
4. r Respond to guest complaints in a timely manner.r r
5. r Work with other F&B managers and keep them informed of F&B issues as they arise.r r
6. r Organise all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system. r r
7. r Ensure all staff are meeting all established standards of service through ongoing and recurrent training systemsr r
8. r Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary. r r
9. r Coordinate and monitor all phases of Loss Prevention in the Room Service operation.r r
10. r Ensure compliance with In Room dining SOP?EUR(TM)s.r r
11. r Ensure the training of department heads and employees on SOP?EUR(TM)s, report preparation and technical job tasksr r
12. r Monitor and supervise the mini-bar department.r r
13. r Ensure effective communications between each shifts.r r
14. r Supervise the room service area in order to attract, retain, and motivate the employees.r r
15. r Ensure optimal level of service, quality, and hospitality are provided to guest.r r
16. r Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guestsr r
17. r Ensure the timeliness and accuracy of the amenity set-up and delivery.r r
18. r Ensure compliance with all local liquor laws, and health and sanitation regulations.r r
19. r Ensure that Hospitality Suites are being set-up, serviced and broken down in a timely manner and according to instructionsr r
20. r Ensure all staff are meeting all established standards of service.r r
21. r Monitor and maintain cleanliness of In-Room Dining areas and work areasr r
22. r Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well motivated. Attend interdepartmental meetings to ensure good cross communication between departments. r r
23. r Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments.r r
24. r Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs.r r
25. r Ensure all current Accounting and Human Resources policies are being adhered to. Report any issues or grievances to the Director of Restaurants and or Human Resources.r r
26. r Assist in maintaining all Micros programming for food and beverage outlets.r r
27. r Perform any other reasonable duties as required and directed.r r
28. r Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.r r
29. r Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.r r
30. r Must be able to multitask and prioritise departmental functions to meet deadlines.r r
31. r Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.r r
32. r Maintain regular attendance in compliance with the hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.r r
33. r Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.r r
34. r Prepare and submit required reports in a timely manner.r r

r r

PREREQUISITES:r r

Education:r r

Bachelors Degree in Hotel Management / Restaurant Management preferred or equivalent experience. At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience.r r

Experience:r r

Two to Three years experience as Room service supervisor or equivalent combination of education and experience. Knowledge of food service operations and a variety of styles of services. Perform other duties as requested by management. Maintain a warm and friendly manor at all times.
Education: Any Graduate
Industry: Catering/Food Services/Restaurant, Hotel/Travel/Tourism/Airlines/Hospitality

Skills Required