Varian Medical Systems Hiring for Product Support Specialist – Oncology Software & IT Solutions at Pune, India Full Time

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world’s best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you.

As part of the SDS (Service Delivery & Support) team, this role provides remote and on-site 2nd level technical support to Field Service, Installation, and Technical Helpdesk Engineers, who are engaged in the diagnosis and repair of complex software & hardware systems used in healthcare environments.

We are looking for an experienced Support Engineer knowledgeable in ARIA/Eclipse and Virtualization technology (Hyperconverge, Virtualization, Citrix), to provide 2nd level support for Varian SW products.

Knowledge in other Varian Software Products and Cloud systems implemented in Microsoft Azure Platform, Kubernetes, Saas, DevOps and Agile processes is an advantage.

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world’s best talent to realize our vision of a world without fear of cancer. We work together passionately to develop and deliver easy-to-use, efficient oncology solutions. If you would like to be part of this important mission, we want to hear from you.

Product Support Specialist – Oncology Software & IT Solutions

Our Global Customer Support organization is in search of highly talented and passionate IT professionals to provide expert level technical product support to our field organizations and ensure cancer patients worldwide continue to receive life-saving treatment. As part of this elite team of support professionals, your responsibilities will include but are not limited to:

• Providing expert level Incident & Escalation Management support to field personnel remotely and onsite (as needed).

• Participating in the emergency phone support and weekend standby rotation.

• Collaborating with cross-functional teams to recognize, analyze, and troubleshoot field service trends.

• Participating in Release Management processes to become familiar with products/updates prior to their release.

• Continuously develop depth (specialist) as well as breadth (generalist) of technical superiority.

• Support Knowledge Management program with commitment to “never solving the same problem twice.”

• Authoring of Knowledge Base Articles, Technical Bulletins, Training presentations, etc.

• Contributing to global Technical Information Exchange (TiX) forums to proliferate information to field personnel.

• Conducting formal and ad hoc training sessions for field personnel.

• Applies a strong culture of continuous learning and personal development.

Qualifications

• Formal training/education in Information Technology (IT) or related fields. Bachelor’s degree preferred.

• Proficient in troubleshooting complex client/server software.

• Extensive experience supporting physical & virtual Infrastructure (Networks, Citrix, VMware, Hyper-V, VxRail, etc.).

• Comprehensive experience troubleshooting and administering Microsoft Windows Server & MS SQL Server (inc. TSQL).

• Strong understanding of Healthcare IT communication protocols including DICOM, HL7, FHIR.

• Experience supporting Hospital/Healthcare IT environment and Varian Software (ARIA, Eclipse) is strongly desired.

• IT Certifications strongly desired (Citrix, VMware, CompTIA, VxRail, Azure, etc.).

• Knowledge of Cloud Fundamentals (XaaS, Azure, Amazon Web Services (AWS), Private/Public Cloud).

• Excellent verbal, written, and interpersonal skills with ability to interact effectively with internal/external customers.

• Familiarity with IT Service Management (ITSM) tools (ex. Service Now, Salesforce), methodologies (ex. ITIL).

• Familiarity with Quality Frameworks (ex. Lean Six Sigma).

Become Part of Our Team

At Varian, our culture is centered on fostering the creative potential of every employee through teamwork and collaboration. Our technologies touch millions of lives every day, and this inspires us to do our best work – every day. By using your talent, ambition and creativity, you can build a career that allows you to make a real difference in people’s lives. You’re just one click away from the most impactful work you’ll ever do. Apply now and join our mission to help save lives. Someone, somewhere, will be glad you did.

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That’s why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That’s why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight

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Together, we can beat cancer.

Imagine a world without fear of cancer. We do, every day. Varian Medical Systems is the world’s leading manufacturer of medical devices and software for treating and managing cancer. For more than 70 years, we have developed, built, and delivered innovative cancer care technologies and solutions for our clinical partners around the globe to help them treat millions of patients each year.

Taking an Intelligent Cancer Care approach, we are harnessing advanced technologies like artificial intelligence, machine learning, and data analytics to advance cancer treatment and expand access to care to help patients become survivors.

When you join Varian, you become part of a global network of innovative and inspired minds working together across the globe. We keep the patient and our clinical partners at the center of our thinking as we power new victories in cancer care. Because for cancer patients everywhere, their fight is our fight.