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Private Jobs / Private Sector
Veg Route Hiring for Customer Support Executive at Chennai, Tamil Nadu Full Time
Work Type: Full Time
Handle Calls and Chats from Customers and escalate to concerned teams for solving complaints.
Handling inbound calls and emails in a professional manner.
Escalating customer feedback as required.
Providing feedback and advocacy on customer pain-points to internal teams.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Building strong client relationships by providing customers with ongoing support and regularly sharing product/Website/ application knowledge.
Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
Building strong product expertise and providing training & ongoing support as required.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Handle Calls and Chats from Customers and escalate to concerned teams for solving complaints.
Handling inbound calls and emails in a professional manner.
Escalating customer feedback as required.
Providing feedback and advocacy on customer pain-points to internal teams.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Building strong client relationships by providing customers with ongoing support and regularly sharing product/Website/ application knowledge.
Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
Building strong product expertise and providing training & ongoing support as required.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
About you:
Any Bachelor’s degree
Hands on experience with CRM Tool / Freshdesk
Excellent communication skills – English & Tamil
Minimum 1 year experience in a similar position
Should be immediate joiners
Benefits:
Be part of a young & energetic team
Experience relaxed and efficient work culture.
Develop new skills across various departments.
Constantly pushing the boundaries of what’s possible in a workspace.
A collaborative work environment that helps you succeed.
Salary based on the quality of the assessment.
Get recognized for your work at all times