Velocity Global Hiring for Payments Operations Associate at Remote Full Time

Department: Operations: Emerging Business

Location: Remote – India

POSITION SUMMARY

We are currently looking to hire a Payments Operations Associate to be based in India. This full-time position is a global client service support role that offers the successful candidate the opportunity to join a rapidly growing company that is creating an entirely new category. This role calls for someone who is truly “high velocity,” where resourcefulness is key to success. This position is well-suited for the particularly ambitious person who loves navigating client challenges and is attracted to making a positive impact at work. The right candidate has a relentless zeal to contribute and should have an affinity toward matters of international growth and the payments industry. There is a constant opportunity for competency development, as the successful candidate will learn the business model of Velocity Global and will immerse himself/herself into the unique business models of our clients. This individual will report to the Payments Operations Manager.

At its core, this position is focused on supporting our global client service team by assisting with payments administration and best practices. Velocity Global is a high-growth company so candidates should relish the fast pace of a start-up environment and embrace the opportunity to form account coverage and services strategy.

RESPONSIBILITIES

Execute global payments support for all clients

Assist in multi-country contractor administration, including onboarding and offboarding

Ensure accuracy and timeliness of all payments reporting and transactions via daily monitoring and ad-hoc audits

Review and respond to client inquiries and feedback through multiple channels, tracking issues and identifying trends and root causes

Input data to set up all new accounts accurately and efficiently and communicate accordingly across multiple departments

Identify and collaborate on opportunities to improve self-service payments platform features

Provide timely support to the internal account management team and external client partners on all contractor payment matters

Establish and maintain competency in the area of international payments

QUALIFICATIONS/SKILLS

1+ years of experience in customer-facing roles

English fluency required

Knowledge of Financial Services or Banking preferred

Excellent written and verbal communication and interpersonal skills

Ability to execute in a timely manner ensuring accuracy and follow through

Ability to manage multiple tasks, show independence, adaptability and meet deadlines while maintaining accuracy with strong attention to detail

Excellent time management and organizational skills

Ability to demonstrate critical thinking skills and initiative through individual research and drive

Experience working in the Tech industry is a plus

Experience working with a payments platform is desirable

Must be able to work independently and within a team

OUR VALUES

Velocity: Exceeding expectations of our customers, colleagues, and ourselves by delivering swift and effective results.

Integrity: Doing right by our customers, colleagues, and ourselves through honest and ethical actions.

Be Bold: Daring to take risks, learn, and grow to benefit our customers, colleagues, and ourselves.

Empowerment: Owning our decisions and being accountable for the impact we have on our customers, colleagues, and ourselves.

Service: Supporting our customers, colleagues, and ourselves with respect and empathy.

As a work anywhere company, Velocity Global fosters a values-driven culture. We value inclusion and belonging. We encourage applications from all qualified candidates regardless of age, ancestry, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

If you have a disability or special need that requires accommodation, please contact us at TalentAcquisition@VelocityGlobal.com.

WHAT WE DO

Velocity Global is one of the fastest-growing companies in the world. Our Global Work Platform™ enables the world’s leading companies to identify, hire, and pay the best talent in over 185+ countries, and all 50 United States. More than 1,000 brands rely on our Global Work Platform™ to build highly collaborative global teams with ease. At Velocity Global, we make working from anywhere, anytime, possible.

WHO WE ARE AS A TEAM

We are a team of passionate, creative, empathetic, and innovative, “owner-employees”, committed to building the world’s #1 cloud-based, next-gen Global Work Platform™.

If you wake up compelled to innovate, collaborate and laugh, you should apply!

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