Virtustream Hiring for Servicenow at Bengaluru, Karnataka, India Full Time

Job Description

Requirements

Minimum 3 years related ServiceNow experience
2+ years ServiceNow administrative experience
ServiceNow Certified System Administrator (CSA) certification or Event Management Certification Understanding of Angular.JS, JavaScript, SQL and related technologies for ServiceNow development
Experience creating reports/dashboards, customized forms, and workflows in ServiceNow
Experience working with Agile Development and Test Management applications of ServiceNow
Excellent communication skills, written and verbal
Experience working in an Agile project environment with emphasis on frequently delivering functional software releases at a sustainable pace Full ServiceNow Certified Systems Administrator (2 positions) Typical scope items for ServiceNow System Administrators include:

• Managing the primary and auxiliary instances of our ServiceNow Systems/instances and midservers
• Managing/monitoring event management related incident
• Responding to incidents relating to the overall ServiceNow platform
• Managing the backlog queue through ticket closures and/or assignments.
• Managing upgrades, patching and cloning or synchronizing data on the instances.
• Creating and publishing reports for consumption across the enterprise
• Monitoring integrations with other systems and updating the integration design documents and related documentation
• Assisting with setting up and monitoring data feeds as requested
• Researching and testing additional ServiceNow applications and modules to ensure platform integrity
• Q/A and testing of developer releases.
• Updating and maintaining a Documentation Library on system configurations
• Maintaining and updating the ServiceNow Configuration Management Database (CMDB)
• Creating and monitoring ServiceNow HI Tickets for support and following up with ServiceNow develoopers on these tickets
• Maintaining ServiceNow System Code Compliance (best practices)
• Running and analyzing various systems health checks and systems analyzers including check code quality checks
• Coordinating ServiceNow version upgrade activities with various teams and performing a series of upgrade tasks
• Maintaining tables and table content
• Performing any related services as deemed by the Manager

Requirements:

• The Systems Administrators assigned must, at a minimum, be certified by ServiceNow as Certified System Administrators.
• Event Management, can substitute for the Certified System Administrator certification, if appropriate.
• It is expected that systems administration services will be delivered remotely.

Job Type: Full-time
Here’s our story; now tell us yours Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life – while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: DD Month YYYY

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.