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Private Jobs / Private Sector
Wipro Limited Hiring for Quality Analyst at Calcutta Full Time
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 Overview:
Roles and Responsibilities:
Qualifications:
Mandatory Skills:
Additional Skills:
Quality Analyst for a large US based Healthcare companyx
Roles and Responsibilities:
- Closely work with Account Management team and OPS leaders to ensure Customer centricity of assigned accounts – Contractual compliance, meet CSAT target, other customer asks/ action items, proactively identify potential escalation
- Operation Excellence – E2E process mapping, identify & agreement on RACI, FMEA, propose controls
- Process Improvement – Identify and lead potential improvement projects following Lean/ Six Sigma/ Kaizen/ Automation
- Help team to meet the SLA/ KPI Target
- Assurance – Periodic audit on the Service Delivery model and identify opportunity of improvement, ensure compliance with CMS/ ISO/ CMMI standard
Qualifications:
- 10+2
- Lean
Mandatory Skills:
- Hands on Operational Management experience – Service Delivery model, Forecasting, Work Planning, Work monitoring & control, Quality Audit/ VOC
- Lean principle
- Others – Process documentation, metrics/ SLA-KPI framework
Additional Skills:
- Excellent verbal and written communication skills, email etiquette, interpersonal skills, corporate etiquette and knowledge of escalation procedures.
- Ready to work in night shift ( 4 pm to 1 am)