wroots global Hiring for Customer Service Representative at Bangalore Full Time

We are looking for a Call Center Representative for international and domestic processes that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries;

keeping customer satisfaction at the core of every decision and behavior

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in call center database in a comprehensible way

Requirements

• fluent in english
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong writing and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Job Types: Full-time, Regular / Permanent

Salary: ₹19,480.00 – ₹37,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Fixed shift
• Flexible shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• UK shift
• US shift

Supplemental pay types:

• Commission pay
• Joining bonus
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Expected Start Date: 20/01/2023