x Curodoc Healthcare Pvt Ltd Hiring for Customer Support Executive at New Delhi Full Time

A customer support executive for healthcare services is responsible for providing excellent customer service to patients and healthcare providers. They are the main point of contact for clients who have questions, concerns, or complaints regarding the company’s healthcare services.

The following are the key responsibilities of a customer support executive for healthcare services:

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

Resolve customer complaints and provide solutions to customer issues.

Maintain a complete and accurate record of all customer interactions and transactions.

Stay up-to-date on healthcare services, policies, and procedures, and ensure that customers have access to accurate information.

Escalate complex customer issues to the appropriate department and follow up on the resolution of such issues.

Continuously strive to improve the customer experience through feedback and suggestions.

Provide training and support to new customer support representatives as needed.

The ideal candidate should have excellent communication and interpersonal skills, a passion for customer service, and a strong understanding of the healthcare industry. They should also have experience with customer service software and be comfortable working in a fast-paced environment.

A bachelor’s degree in healthcare or a related field is preferred, but relevant work experience may be considered in lieu of formal education.

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 2 years (Preferred)
• Customer service: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Required)

Speak with the employer
+91 9599188330