COMs Hiring for Customer Relation Executive (WFH) at Remote Full Time

This is a remote position.

Ensure customer success by owning customer issues, advocating on their behalf to meet or exceed expectations

Act as the first point of contact for phone calls, chats, and emails from the customers

Compose emails and call up users if and when needed

Log all phone calls and e-mails to ensure the maintenance of a database

Provide first-line troubleshooting and resolution upon initial contact

Receive event creation requests, rescheduling, and refund requests and forward them to the App admin

Working with various internal teams to ensure prompt query resolution.

Escalating customer feedback as and when required.

Keep customers updated on the latest feature additions.

Expand the customer base by upselling and cross-selling.

Understand critical customer needs and address those

Create a weekly report on the type and frequency of complaints received.

Proactively work towards the reduction of Turnaround time.

Follow up with customers when required.

Requirements:

Excellent command of written and spoken English is a must

Minimum 1 year of experience in providing user support

Hands-on and working knowledge of MS Office, especially MS- Excel

Some experience with documentation

Must possess excellent Communication skills, network building skills and must be result oriented