manage inbound and outbound calls in a timely manner
follow communication “scripts” when handling different topic
identify patients’ needs, clarify information, research every issue and provide solutions and/or alternative
seize opportunities to upsell products if they aris
build sustainable relationships and engage patients by taking the extra mil
keep records of all conversations in our call center database in a comprehensible wa
meet personal/team qualitative and quantitative targets.
For more information call HR executive +91-//9643259196
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