LucidWorks Hiring for Managed/hosted Systems Engineer at Remote, India Full Time

Job Description

About the Team
The Managed Services Team is responsible for the maintenance of configurations implemented for Managed Fusion customers. These solutions were generally implemented by Professional Services or Partner teams and fall under the Managed Services team’s maintenance after go live. We collaborate with Support teams as first line contact for the customers, Cloud engineering team for Infrastructure maintenance, and Customer Success for ensuring proper communication with the customer for new feature requests, upgrades and general requests that require more coordination. We continuously define and update best practices with the latest ideas based on lessons learned by the team and discussions with our partner teams.*
About you*
You understand common Search technology and functionality, including basic features for managing the search experience. You have some basic knowledge of features like Synonyms, Spellchecking, Stop words, Boosting and Blocking, Relevancy, etc. You understand the concept of ingesting data into a search index (via connectors, data feeds or web crawlers), as well as possible manipulation of that data during ingestion. You understand the concept of searching for that data via queries and manipulations of the response from the search. You are able to write the Javascript code necessary to modify these manipulations. You are able to troubleshoot possible issues in the ingestion or query pipelines.You will:

• Provide expert-level support and maintenance services to a wide range of hosted customers with varying degrees of technical knowledge from 15:00 to 23:00 CET. This is because we need to cover the US East Coast time zone (9:00 – 17:00 EST) eventually targeting 24/7 coverage.
• Resolve complex ingestion and search issues in and around Lucene/Solr and Lucidworks Fusion.
• Reproduce product issues and open bugs to work in collaboration with our engineering team to provide timely solutions to our customers.
• Maintain and monitor cloud-based information retrieval systems.

You have:

• Ability to clearly communicate with customers via different communications means (email, phone conferencing, Zendesk tickets, etc).
• 1-2 years of experience in a combination of support, search, and/or programming
• Some experience with common scripting languages, especially JavaScript. Python a plus
• Experience with HTML, XML, Json, Rest API and tools like Postman
• Comfortable user of GCP, AWS or other Cloud-based systems

*
Bonus points for: *

• Java or scripting experience
• Support background, especially with Search – Familiarity with troubleshooting using logs, stack traces and profiler snapshots
• Preferred experience with connectors and web crawlers, Lucene/Solr/ElasticSearch or Kubernetes
• Exposure to other related open source projects (Mahout, Tika, AI, etc.) a plus

COVID Vaccination:
Lucidworks policy requires employees to be vaccinated before they visit an office.
We are a remote first company but in certain positions where office attendance is deemed to be essential to the role, offers of employment shall be conditional upon proof of vaccination or exception.*
Please note that at this time Lucidworks is unable to sponsor US employment authorization (both new and transfer).**
About Lucidworks*Lucidworks is leading digital transformation for some of the world’s biggest retailers, financial services firms, manufacturers, and healthcare providers. By fusing the power of search and AI, Lucidworks creates connected experiences for shopping, work, research, and support. Brands like Lenovo, Reddit, and Red Hat rely on Lucidworks to power personalized experiences that delight customers and empower employees.Fusion is our cloud-native, ML-powered search platform that integrates open-source projects Spark and Solr with our proprietary code for query intent prediction, low latency search, hyper-personalization and smart app creation. Our products include applications that run on the Fusion platform including Predictive Merchandiser, which helps ecommerce teams harness the power of ML to improve ecommerce conversion and Smart Answers, which enhances chatbots and virtual assistants with natural language processing and deep learning. We believe in building a team to deliver these products that make searching for insights a uniquely personal experience for a worldwide community of users.Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company. Thank you for your interest and we look forward to learning more about you.Job Type: Full-time