OASIS Hiring for Assistant Manager Customer Service – Team Leader Govandi – Only Male at Mumbai Full Time

Job description

Only Male candidates.

Any 9 hours shift. 90% of the time it will be from 3pm to 12am.However you will be expected to work as and when necessary to meet the needs of the team and targets.

6 days working

JOB DESCRIPTION FOR AM GUEST SERVICES

• Guide team members in the correct direction to ensure that all inquiries are rightfully attended to on time and in the best way possible to achieve guest satisfaction.
• Facilitate better ways of operations to make guest service as a best experience for both team members and Guests.
• Make provision for a change of technique in operations when the existing one isnt giving optimum results.
• Give detailed statistical feedback on performance of team and self for evaluation and reward purposes.
• Calculate, read and analyze performance of team members to identify their strengths and weaknesses and implement an action plan to strengthen loose ends. Also, take disciplinary measures against any team members who are non-compliant.
• Assist team members who are experiencing difficulties in the day-to-day operations by counselling, motivating, and giving them personal coaching.
• Ensure that all equipment and appliances needed by the team members are available and in good condition to enable smooth flow of operations and guest satisfactions.
• Attending customer Escalations that are proving difficult to team members and resolve their complaints. Displaying the best call quality and standing as a role model for the team.
• Delegate different customer service duties to team members to ensure a faster and smoother flow of operation thus also preparing them for the next level.
• Serve as the middleman between the management and the Guest service team members to ensure proper, timely & accurate communication.
• Addressing & resolving any grievances, without being biased in the due course of work.
• Fair knowledge of usage of CRM to ensure optimum utilization for process improvement.
• 
  Required to take calls too on an everyday basis. Minimum 4 hours a day.

Knowledge, Skills, and Abilities required

• Good leadership skills to create a strong team.
• Excellent skills for communicating and relating with both staff members and guests.
• Good interpersonal skills to create a cordial relationship with team members.
• 
  Excellent in MS Excel.
• Good at basic troubleshooting of systems.
• Innovative & strong on analytics.
• Ability to multitask.
• Have good techniques to handle disputes and emergencies.
• Must be result oriented.
• 
  Minimum 2 + years of experience as a Team leader or above in customer service / Guest Service.
• 
  Good in Computers.
• 
  Fair understanding of CRM.

Interested candidates can apply at nitanalawadeoasis@gmail.com

Contact Person

Nita Nalawade

OASIS

Email Id – nitanalawadeoasis@gmail.com

Website – https://oasishrconsultant.com/