Scientific publications Hiring for Senior Customer Support Executive at Chennai Full Time

Job Summary: We are seeking a highly motivated and experienced Senior Customer Chat Support Executive to join our customer support team. The ideal candidate will be responsible for providing exceptional customer service through online chat, helping customers with their inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:

• Provide prompt and accurate responses to customer inquiries via online chat
• Troubleshoot customer issues and resolve problems in a timely and efficient manner
• Escalate complex issues to higher level support when necessary
• Maintain a high level of customer satisfaction by actively listening to customers, understanding their needs, and providing solutions
• Continuously seek to improve the customer experience by offering suggestions and feedback
• Meet or exceed performance targets set by the company
• Maintain updated knowledge of company products, policies, and procedures
• Adhere to strict privacy and security protocols to protect customer information

Requirements:

• Proven experience as a customer support representative, with a strong focus on chat support
• Excellent written and verbal communication skills
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work well under pressure and handle challenging customer situations
• Excellent organizational and time-management skills
• Understanding of privacy and security protocols

Education and Experience:

• Bachelor’s degree in a relevant field or equivalent experience
• At least 5 years of experience in customer service and support, with a focus on chat support

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹16,000.00 per month

Benefits:

• Work from home

Schedule:

• Morning shift
• Night shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Required)

Speak with the employer
+91 9888374777
Expected Start Date: 10/02/2023