Capline Services Pvt Ltd Hiring for US Customer Service at Noida Full Time

• Designation: Associate & Sr Associate
• Exp: 1 – 5 Years
• Salary: 3 LPA to 5 LPA
• Week Off: Saturday & Sunday Fixed Off
• Notice Period: Immediate joiners required / 15 days preferable
• Shift: Night Shift

About Us:

Capline Services is one of the topmost medical billing outsourcing companies. We are a rapidly growing international KPO based in Noida, having headquarters in the U.S.A. Founded in 2016, we are now a family of more than 400+ highly motivated minds who work in collaboration to help dental practices reach their goals.

Job Brief:

We are looking for experienced professionals who can create and nurture long term relationships with customers by providing great customer service & satisfaction. In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in US Healthcare or in US customer service or in International customer service voice process and knowledge of our RCM industry, we’d like to meet you.

Roles & Responsibilities:

• US Voice & Accent Knowledge, Strong communication skills written and verbal both
• Answering inbound & outbound calls of clients & customers
• Client interaction & coordination
• Strong customer service approach to deal with people at all levels (internal and external)
• Organized, efficient and versatile to Provide world class customer service
• Providing best customer service & working on quality scores simultaneously
• Attention to details and ability to analyze and interpret data
• Need to maintain Accuracy in Reports
• Ability to work effectively in a team environment

Note: Note- Above mentioned KRAs are not limited & are subject to change as per process/organization requirements

Requirements

• Excellent in English Communication Skills
• Proven experience in International voice process (preferably in US)
• Proficient in email writing and on chat process.
• Problem-solving aptitude.
• Able to work on Google Doc and G-Sheet.
• Ability to work well with a team.

Perks & Benefits

• Health Insurance Coverage
• Disability Insurance
• Leave Encashment
• Sat & Sun weekly off
• Salary on time
• Reward & Recognition
• Employee Engagement

Candidate must have International Voice process experience in customer service.

Minimum 6 months of experience in the US Voice process will be preferred.

Freshers with good academics and relevant skill set can also apply.

Job Type: Full-time

Salary: Up to ₹500,000.00 per year

Schedule:

• Night shift

Application Question(s):

• Do you’ve US Customer Service experience in Voice Process?
• Are you ready to Work from office in the night shift from noida sec 2 location?
• What is your current Annual CTC & expected CTC?

Speak with the employer
+91 8131985896