Logiciel Solutions Hiring for Customer Service Analyst at Ludhiana Full Time

About Logiciel Solutions

Building, launching, and scaling SaaS Products, Logiciel Solutions has helped in making success stories for Startups since 2011. Our vision is to help startups to jumpstart their SaaS product and achieve sustainable, long-term growth. With a great hold on leading tech stacks, proven project management practices, and a customer-centric approach, we have successfully transformed various innovative Startup ideas into scalable market-ready SaaS products.

Building a SaaS product isn’t easy. For instance, striking the right balance between a complex backend design and UI/UX simplicity needs absolute focus – this is where Logiciel distinguishes from the rest as a Specialized SaaS Product Development Firm.

Besides creating result-oriented products for SaaS Startups, Logiciel has also supported several SaaS businesses to successfully transition from startup to scale-up stage. With more than a decade of experience in the SaaS industry, our SaaS professionals have gained huge exposure to effectively assist Startups with any challenge they have at any stage of their SaaS journey be it, Product Discovery, Prototyping, MVP Development, or Product Growth.

The extensive team we have at Logiciel includes experienced designers, developers, team leads, solution architects, QAs, and BAs. All of them are experts in their respective fields and hence, strive to deliver – Only the best solutions taking scalability into account.

Brief Job Description:

We are in the process of hiring a customer service analyst in the LS team. Candidates interested for the role should have a minimum 2 to 3 years of relevant experience of handling customers at forefront in a service based technology team. Your primary job is to collaborate with the client and technology team while keeping the customer’s satisfaction and retention at top most priority. Should have acumen to communicate the complex business requirements / business challenges to the IT team effectively. Well versed with an agile working model and highly active to operate in a faced paced goal-oriented environment.

Job Type: Full-time

Salary: ₹300,000.00 – ₹600,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Flexible shift
• Monday to Friday

Ability to commute/relocate:

• Ludhiana – 141007, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service For Technology Team: 1 year (Required)

Speak with the employer
+91 8360473212